Please contact us and provide us the following details for verification purposes:
- Your Name
- Your NRIC / Passport No.
We will send you your email address and reset your password once the verification is done.
Not to worry, you can always set a new password by clicking on the “Forgot password?” button.Click here to reset your password
Email verifications are generally sent out instantly. If you haven't received one yet, please check your spam or junk mail folder. It may have ended up there.
If you still can't find the verification email, please contact us. We’ll sort it out for you!
To register for events, follow these very simple steps:
Register as a MyFitTix.com user. It takes only 1 minute to register and verify your e-mail address. For existing users, login to your user account.
Find the event that you would like to register for and select the number of participants/team members for each category.
Select participants from your riders list, and fill in other details such as: t-shirt size, residential address etc. If the participants are in your guest list, fill in your participant details and save them as a guest for future event registrations.
Confirm your amount and proceed to the checkout.
Make your payment via Visa, Master, CIMB Clicks, Maybank2u, RHB Now, Hong Leong Connect or any other payment channels listed there.
Once your payment is successful, you will receive a confirmation e-mail with your itinerary attached. Please bring the itinerary along with you for the event day.
Our payment and registration platform has been specifically designed to be simple, easy and convenient. However, if you do prefer a manual registration method, please contact us here.
We support several payment methods, depending on what registration method you use:
Normally when you register online and once your payment is successful, our payment service provider will send us a notification instantly and your registration status will be automatically updated in our system. This will trigger a confirmation email that’s sent to you.
Under rare circumstances, there might be a connection interruption between our payment service provider and our system. In this case, we will manually update your status. So you may experience a delay in your status update and confirmation email.
If you have not received your confirmation email after a reasonable timeframe (about 24 hours), kindly contact us.
We do not practice a reserve/booking policy. Your participation will only be confirmed once you have made your payment and sent us the proof of payment. We will only enter your details into our system AFTER THE FULL PAYMENT HAS BEEN RECEIVED.
Please remember to submit your participant details TOGETHER with your proof of payment during the event registration.
After you have successfully registered for an event via MyFitTix.com, an Event Itinerary will be generated for you. This consists of information such as the details of the participants you registered, their t-shirts (if any) and other information. It also acts as a proof of your participation. You will need to bring along your Event Itinerary during the event day.
To download your Event Itinerary, login to your user account.
Click the top right corner for the drop-down menu, and then select Manage Booking/E-ticket.
You will be able to see all your previous registrations and bookings here. Click Download Itinerary for the specific registration you wish to view.
To change your participant details, login to your user account. Click the top right corner for the drop-down menu, and select Manage Booking.
You will be able to see all your previous registrations and bookings here. Click Change Details to change your participant details.
Yes, a representative can be sent to collect the goodie bag. The Event Itinerary MUST be brought along for confirmation purposes. Please make sure that only one representative/team leader is assigned to one Event Itinerary during the goodie bag collection as goodie bags will be pre-packed before the event day according to the Event Itinerary. Ensure that all participants are aware of who their representative/team leader is during the event day to avoid any confusion and miscommunication.**
None of the events listed on MyFitTix.com are organized by us unless stated otherwise.
MyFitTix.com is not responsible for the distribution of the goodie bags after the event date. Any queries relating to the goodie bags after the event date should be directed to the Organizer. The organizer’s person to contact can be found under the "Event Details" tab.
We have invested substantially in our payment and registration platforms in order to ensure that our users are provided with an easy and convenient way to register for events. The Processing Fee is used to subsidize the costs of the maintenance and upgrades of our system.
A Processing Fee is usually charged for events that appoint us as their Advertising Partner. We do not charge a Processing Fee for events that appoint us as their Registration Partner where the fee is borne in full by the event organizer.
Generally, we practice a 14 Days Money Back Guarantee Policy. You are eligible for a refund within 14 days of the date of payment, subject to a 30% administrative charge of the total amount refunded. After the 14 days period, we will not accept any refund request from participants and any refund request shall be dealt directly with the event organizer. Under special circumstances of event cancellation or postponement, refund requests will be determined on a case by case basis by the event organizer. To download the Refund Request Form, please click here.
Yes, we do. Please contact us here or alternatively, drop us an email at email@example.com.
Collect your race kit before the race so you are all prepared.
* Please make sure you bring along your e-receipt and IC during collection.
Collection has to be done in person
Please present your NRIC (Malaysian) or Passport (Non-Malaysian) to collect your race kit.
Collection on behalf
f you are unable to come personally, a representative may be appointed to collect your race kit. Do ensure that your representative presents a letter of authorization and a photocopy of your identity card or passport.
Uncollected race kits will be deemed as unwanted and therefore become the property of the event organizer upon the closure of the distribution hall. The organizers will then be at liberty to dispose or re-distribute them accordingly.